Troubleshooting for 4G connectivity on Mobile (Android & iOS)

If you are facing issues with connecting to 4G on your mobile device, and only get connections on either 2G/3G, please check out the following steps to troubleshoot your settings for either Android or iOS. 

If you are not able to connect to MyRepublic mobile data, check out our interactive troubleshooting guide here.

For Android Devices

  1. Go to the 'Settings' of your Android phone
  2. Search "4G" at your search bar OR edit your network settings by choosing: 
    • ‘Connections’ on Samsung devices
    • ‘Wireless & Networks’ or 'Mobile network' on HUAWEI devices
    • ‘Dual SIM & Cellular Network’ on OPPO devices
    • ‘Network & Internet’ on Sony devices
    • ‘Network & Internet’ on Google Pixel devices
    • ‘Wi-Fi & Internet’ on OnePlus devices
  3. Select ‘Mobile Network’ or ‘SIM & Network Settings’ or 'Mobile data'
  4. Under Preferred network type
    • Please set to either ‘2G/3G/4G (Automatic)’ or ‘LTE/WCDMA/GSM auto’
  5. If there’s a separate 4G option, please ensure that it is turned on

For iOS Devices

  1. Go to your iOS ‘Settings’
  2. Ensure that ‘Cellular Data’ switch is turned on
  3. Tap on ‘Cellular Data’ Options
  4. Select Voice & Data
  5. Select ‘Enable LTE’
  6. Choose ‘Data Only’

Still not working?

Please contact our customer support for further assistance.

Chat with our live agents for further assistance

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Or, you can submit your query to us here and we
will get back to you within 3 working days

 

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