Similar to swapping your physical SIM cards to a new phone, you’ll have to remove your eSIM profile from any existing device before installing it in a newer device. Please follow the below steps to transfer your eSIM.
1. Delete your eSIM profile from your old device
Step 1: From Settings tap on Connections
Step 2: Choose SIM card manager
Step 3: Select the eSIM profile you want to delete
Step 4: Tap on Remove
Step 1: From Settings select Mobile Data
Step 2: Select the eSIM profile you want to remove
Step 3: Remove Data Plan
2. Refer to our email to you that include your eSIM QR Code
Email subject title: Your order #XXXXXX is ready. Activate your eSIM
If you are unable to locate the email, click here to contact us to request for the QR code to be resend to you.
3. Activate the eSIM in your new device
Click here to check the steps to activate the eSIM in your new device.
For more information on the additional download and eSIM replacement fee, please refer to this article.