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How to install my eSIM on a new device

Similar to swapping your physical SIM cards to a new phone, you’ll have to remove your eSIM profile from any existing device before installing it in a newer device. Please follow the below steps to transfer your eSIM.

1. Delete your eSIM profile from your old device

Android

Step 1: From Settings tap on Connections

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Step 2: Choose SIM card manager

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Step 3: Select the eSIM profile you want to delete

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Step 4: Tap on Remove

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iOS

Step 1: From Settings select Mobile Data

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Step 2: Select the eSIM profile you want to remove

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Step 3: Remove Data Plan

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2. Refer to our email to you that include your eSIM QR Code

Email subject title: Your order #XXXXXX is ready. Activate your eSIM

If you are unable to locate the email, click here to contact us to request for the QR code to be resend to you.

3. Activate the eSIM in your new device

Click here to check the steps to activate the eSIM in your new device.

 

eSIM profile installs are free for the first 2 times per mobile account. A nominal fee will be charged from the 3rd download onwards. Additionally, a MyRepublic eSIM can only be installed to a maximum of 4 times before requiring a new eSIM replacement.
For more information on the additional download and eSIM replacement fee, please refer to this article.

Chat with our live agents for further assistance

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Or, you can submit your query to us here and we
will get back to you within 3 working days

 

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