1. MyRepublic Support
  2. Mobile
  3. Application Requirements, Documents and Payment

How to install my eSIM on a new device

Similar to swapping your physical SIM cards to a new phone, you’ll have to remove your eSIM profile from any existing device before installing it in a newer device. Please follow the below steps to transfer your eSIM.

1. Delete your eSIM profile from your old device

Android

Step 1: From Settings tap on Connections

Picture1.png

Step 2: Choose SIM card manager

Picture2.png

Step 3: Select the eSIM profile you want to delete

Picture6.png

Step 4: Tap on Remove

Picture7.png

iOS

Step 1: From Settings select Mobile Data

Picture1.png

Step 2: Select the eSIM profile you want to remove

Picture9.png

Step 3: Remove Data Plan

Picture10.png

 

2. Refer to our email to you that include your eSIM QR Code

Email subject title: Your order #XXXXXX is ready. Activate your eSIM

If you are unable to locate the email, click here to contact us to request for the QR code to be resend to you.

3. Activate the eSIM in your new device

Click here to check the steps to activate the eSIM in your new device.

 

eSIM profile installs are free for the first 2 times per mobile account. A nominal fee will be charged from the 3rd download onwards. Additionally, a MyRepublic eSIM can only be installed to a maximum of 4 times before requiring a new eSIM replacement.
For more information on the additional download and eSIM replacement fee, please refer to this article.

Chat with our live agents for further assistance

Live_Chat.png

Or, you can submit your query to us here and we
will get back to you within 3 working days

 

Articles in this section

See more
Was this article helpful?
0 out of 1 found this helpful