1. Where can I connect to Wireless@SG service?
You can find Wireless@SG service at various locations such as public transport facilities/ MRT stations, malls, hawker centres, community centres etc.
For a full list of hotspot locations, you can view it on IMDA website here.
2. How to connect to Wireless@SG?
There are two methods to connect to Wireless@SG:
- For users with a working local/ foreign SIM, simply search for "Wireless@SG" network on your mobile phone under Wi-Fi and connect it. As long as you have a working local or foreign SIM card, you can log in to Wireless@SG with just your mobile number and a One-Time Password (OTP) will be sent via SMS to your mobile number.
- For users with a Singapore Mobile number, you can download and install the Wireless@SG app to setup your device. Once the setup is complete, you will automatically be connected to "Wireless@SGx" network without the need for re-login. To download the app, please click here.
3. Who can enjoy this service? Do I need to pay for it?
As long as you have a valid mobile number to receive SMS OTP - you can enjoy this service for free!
4. I did not receive my OTP, What should I do?
Do ensure that your device is not on flight mode and is connected to one of the mobile/ cellular networks in Singapore. Please note that prevailing mobile/ cellular charges may apply. If you can't receive any SMS, please contact your mobile/ cellular operator for assistance.
5. What if I already have an existing Wireless@SG account?
All Wireless@SG accounts using username and passwords have been deactivated after 31 Dec 2017. If you wish to continue to use Wireless@SG, simply sign in using the web portal or download and install the Wireless@SG app to configure your device to connect automatically to the Wireless@SGx network.
6. What is the difference between Wireless@SG and Wireless@SGx?
Wireless@SGx is a more secure network as it uses industry-based authentication and security standards (i.e. IEEE 802.1x and Wi-Fi Alliance), and the data sent over to Wireless@SGx network is encrypted as compared to Wireless@SG. Also, Wireless@SGx allows users to log in automatically after the initial one-time setup whilst Wireless@SG require the user to log in via a web browser every time.
For more information on Wireless@SG services, you can refer to IMDA website here.