Mobile Troubleshooting: Which service is affected?

Here are some basic troubleshooting steps you can do:

1) Restart your mobile phone 

Try turning off and on your mobile phone to rehook to our network. Or you can try turning on/ off flight mode function on your phone. 

2) Flight mode

Make sure your flight mode/ airplane mode is disabled in your phone settings

3) Check for software upgrade

Check that you are your phone's software is of the latest version. You can find this under "software update"

4) Test your SIM card using another phone

We need to isolate if it's a SIM or phone issue, you can try inserting our SIM in another mobile phone to try.

If the SIM works on another phone, this would mean that your current mobile handset is faulty and you may need to contact/ visit the manufacturer for further assistance.

5) Check your physical SIM card 

  • Take out your SIM and check if there is any physical damage
  • Try putting back in and see if it fits to your SIM tray

If there is any physical damage on your SIM or you can't put your SIM back to your SIM tray, please contact our customer support

6) Check your 3G/4G signal bar

If the bar is low, the signal may be blocked by your surroundings. There are a few factors that may affect your service, here are some reasons why

Still not working? Let us know which service is impacted:

SMS.png   phone_calls.png   Data.png



Chat with our live agents for further assistance


Or, you can submit your query to us here and we
will get back to you within 3 working days


Was this article helpful?
0 out of 0 found this helpful