Mobile Troubleshooting: Not able to use a specific service (call/ SMS/ data)

We're sorry to hear that you are having issues using our mobile service. Let's perform some quick troubleshooting to see if this fixes your issue. 

The following is an interactive troubleshooting guide. Before you begin, it's important to check the following:

1. Network Maintenance & Upgrades

MyRepublic may conduct network maintenance from time to time in order to serve you better.

If you are having issues using a specific function on our mobile services, you can check here to see if we are working on the network in your area.

2. Up to date Payment 

Your service may be disrupted for certain services if your billing details are not updated or you may have missed any payment. You can log in to our mobile app to view your outstanding amount. 

Not sure how to pay for your bill? Check out our different payment mode here


If you're still having troubles using our call/ SMS/ mobile data, let's start to troubleshoot: 



Chat with our live agents for further assistance


Or, you can submit your query to us here and we
will get back to you within 3 working days


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