Broadband Troubleshooting: Firmware Upgrade

If you are experiencing intermittent connection, it could be that your firmware is not up to date. 

Here's how you can upgrade your firmware:

  • For ASUS routers, click here
  • For TP-link Deco routers, you can download the Deco App from Google Play or Apple App Store and select "Upgrade Deco" from the mobile app.
  • For TP-Link EC330 router, you can go to your TP-Link management portal to upgrade your firmware.
  • For MyRepublic Wi-Fi Hub and Halo, the firmware is updated by us automatically

If you are still experiencing slow/ intermittent connection and you will need some further help, you can contact our customer support.


Chat with our live agents for further assistance


Or, you can submit your query to us here and we
will get back to you within 3 working days


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