Broadband Troubleshooting: Power Cycle your ONT and Router

How to Power Cycle Your ONT and Router?

If you're still facing networking issues, we recommend power cycling both the modem and router. Power down the devices for at least 3 minutes before restarting the devices.

1. Locate the main switch for your ONT and Router
2. Switch it off for at least 3 minutes before turning it on again

If your connection still doesn't work and you will need some further help, you can contact our customer support.


Chat with our live agents for further assistance


Or, you can submit your query to us here and we
will get back to you within 3 working days


Was this article helpful?
1 out of 13 found this helpful