How to Power Cycle Your ONT and Router?
If you're still facing networking issues, we recommend power cycling both the modem and router. Power down the devices for at least 3 minutes before restarting the devices.
1. Locate the main switch for your ONT and Router
2. Switch it off for at least 3 minutes before turning it on again
If your connection still doesn't work and you will need some further help, you can contact our customer support.