Checking your Physical Network Setup
Here's how a typical set up should look like:
For Dual-Fibre Plans
- Make sure that the yellow fibre patch cord, Ethernet cable, and power supply wire is not bent or broken and it's properly secured to the power point
- Power is switched on
- There are lights on your modem and router
Examples of Broken Cables:
If your connection is not working after you have followed the above, please test with an alternative cable just to make sure this isn't the issue.