Broadband Troubleshooting: Physical Network Setup

Checking your Physical Network Setup

Here's how a typical set up should look like:


For Dual-Fibre Plans


What to check for?
  • Make sure that the yellow fibre patch cord, Ethernet cable, and power supply wire is not bent or broken and it's properly secured to the power point
  • Power is switched on
  • There are lights on your modem and router

Examples of Broken Cables:


Swapping Cables 

If your connection is not working after you have followed the above, please test with an alternative cable just to make sure this isn't the issue. 

Has this fixed your internet?

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