Broadband Troubleshooting: Can't connect to the internet

We're sorry to hear that you are having issues connecting online. Let's perform some quick troubleshooting to see if this fixes your issue. 

The following is an interactive troubleshooting guide. Before you begin, it's important to check the following:

1. Network Maintenance & Upgrades

In order to serve you better, MyRepublic or NetLink Trust (NLT) may conduct network maintenance from time to time.

If you are having issues connecting to the internet, you can check here to see if we are working on the network in your area.

2. Up to date Payment 

Your service may be disrupted if your billing details are not updated or you have missed any payment. You can log in to our mobile app to view your outstanding amount. 

Not sure how to pay for your bill? Check out our different payment mode here

Still not working? Let's check out your physical network set up:


Chat with our live agents for further assistance


Or, you can submit your query to us here and we
will get back to you within 3 working days


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