We believe that customers should be empowered to take control of their account with us. Here's a simple, go-to list of all the features that MyAccount for mobile customer enables you to do so.

1. Manage your plan

  • View your current usages
  • View your current plan & subscribed services
  • Change plan
  • Manage/ customize your add-ons/ boosters
  • Subscribe to our content services such as TVB Anywhere Premium etc

2. Manage your Bills

  • View your past & current e-bills
  • View your outstanding amount
  • View your bill cycle

3. Manage my Orders

  • Check order status
  • Check delivery date/ time
  • Check delivery tracking ID 

4. Payment Settings

  • View & Edit your credit/ debit card info

5. Manage Roaming

  • Turn on/ off roaming settings
  • Manage data roaming add-ons/ boosters

 6. Personal Information

  • View your personal details such as full name, date of birth, registered email address and contact number

7. Account Settings

  • Change your login password
  • Update your marketing communication preference 

8. Contact Us

  • General contact, customer support hotline and customer service email address

 

Chat with our live agents for further assistance

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Or, you can submit your query to us here and we
will get back to you within 3 working days

 

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