We believe that customers should be empowered to take control of their account with us. Here's a simple, go-to list of all the features that MyAccount for mobile customer enables you to do so.
1. Manage your plan
- View your current usages
- View your current plan & subscribed services
- Change plan
- Manage/ customize your add-ons/ boosters
- Subscribe to our content services such as TVB Anywhere Premium etc
2. Manage your Bills
- View your past & current e-bills
- View your outstanding amount
- View your bill cycle
3. Manage my Orders
- Check order status
- Check delivery date/ time
- Check delivery tracking ID
4. Buy Phones
- Purchase of mobile phones
5. Payment Settings
- View & Edit your credit/ debit card info
6. Manage Roaming
- Turn on/ off roaming settings
- Manage data roaming add-ons/ boosters
7. Personal Information
- View your personal details such as full name, date of birth, registered email address and contact number
8. Account Settings
- Change your login password
- Update your marketing communication preference
9. Contact Us
- General contact, customer support hotline and customer service email address
Chat with our live agents for further assistance
Or, you can submit your query to us here and we
will get back to you within 3 working days