As a last resort, if we have been unable to contact you after multiple attempts and your bill payment has been overdue for more than 21 days your mobile service will be suspended.
To check your account status or outstanding balance, please log in to MyAccount or Mobile app with your registered email and password.
If you've recently changed your contact details or credit card information (new bank or replacement card), you may update the payment details in your mobile app under "Your Account"
To reactivate your service, you’re required to make immediate full payment of the amount due with a reactivation charge for each reactivation: $21.40 for consumer accounts. Your service will resume as soon as we are able to confirm the payment.
For payment arrangements, you can chat with us online:
Or, you can submit your query to us here and we
will get back to you within 3 working days.