There are many factors that may have attributed to slow internet speed, for example - the location, network traffic or phone/network settings.
If you are always experiencing slow internet connection, do run a speed test here and let us know the result. Information like - the location, timing and how did it usually happen (e.g. launching a certain app/ website) will help us greatly in assisting you.
Once you have the info, you can contact our customer support.
Chat with our live agents for further assistance
Or, you can submit your query to us here and we
will get back to you within 3 working days