I received an SMS saying my mobile number port is rejected, what should I do?

Don't worry! It is rejected likely due to info mismatch with your original telco. Our number port team will contact you soon to get all relevant information to resubmit it again. 

Here are some possible rejection reasons

  1. Line is not active/ suspended in your original telco
  2. Mismatch Name, ID or Mobile number submitted
  3. Wrong donor telco selected during order submission
  4. Mobile number belongs to someone else
  5. Mobile number is a prepaid number


Chat with our live agents for further assistance


Or, you can submit your query to us here and we
will get back to you within 3 working days


Was this article helpful?
1 out of 2 found this helpful