If you just received our MyRepublic SIM card, do allow 1 - 2 days for your number to be updated in the database for OTP.
I can't receive OTP/ SMS from any app
- Check if your SMS blocker is turned on, if yes - do turn it off and try again
- Check if your SMSC number is set to "+65 96845999"
- Refer to this article on the steps to check and set your SMSC number
I can't receive OTP from a specific app
Check if you are able to receive any SMS from another mobile number. If you are able to receive it, it is likely due to app/ merchant issue. The best solution is to directly reach out to the specific app/ merchant's contact support to highlight this issue.
A list of apps that will require OTP and their customer service contact:
For Grab
Call +65 6655 0005 or email to support.sg@grab.com
For Ryde
Email to support@rydesharing.com or drop a facebook message on their facebook page
For Facebook
Log issue via Facebook > Help Center > Report a Problem
For GeBIZ
Call +65 6801 4777 or email to support@gebiz.gov.sg
For Carousell
File a ticket with their support team @ https://support.carousell.com/hc/en-us/requests/new
For oBike
Email to service@o.bike
For OCBC
Call 1800 363 3333 (local) / +65 6363 3333 (overseas)
For POSB
Call 1800 339 6666 (local) / +65 6339 6666 (overseas)
For DBS
Call 1800 363 3333 (local) / +65 6327 2265 (overseas)
For UOB
Call 1800 222 2121 (Local) / +65 6222 2121 (overseas)
For Citibank
Call + 65 6225 5225
For Standard Chartered Bank
Call +65 6747 7000
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