Here are some common one-time charges applicable to Mobile Service customers that may apply on top of your subscription:


Charge (w/ GST) Description
No Charge  Mobile Plan Change Fee
$5.40 Delivery Fee
$21.60 SIM Re-delivery Fee
Up to $200 per line Mobile Service Deposit
$48.60  Mobile Order Cancellation Charge


SIM Replacement (Lost / Damaged)
$10.80 eSIM Replacement (Lost / Exceed Max 4 number of downloads
$3.24 eSIM Profile Download Fee (From 3rd download onwards per mobile service)
$32.40 Number Change Request Fee
$10.00 Late Payment Fee
$21.60 Service Suspension and Reactivation Fee
$21.60 Transfer of ownership



Chat with our live agents for further assistance



Was this article helpful?
9 out of 15 found this helpful