How do I check if I'm using a VPN or proxy service?

A VPN or DNS proxy-based service may cause your internet to not work properly.

Checking if you are using a proxy

A simple way to check if your connection is going through a proxy is to visit www.whatismyproxy.com

If you see a result similar to the screenshot below, no proxies are in use.

Screen_Shot_2013-05-15_at_4.17.19_PM.png

Checking if you are using a DNS proxy (Windows)

Open up the command prompt by clicking the Start button and typing "cmd".

When the command prompt window appears, type "ipconfig /all"

You can see which DNS servers you're using by looking at the information below. Windows-DNS-settings.jpg

If the address looks like 192.168.x.x, it refers to your router. In the example above, the LAN or wired internet connection is taking its DNS settings from the router at 192.168.1.252.

MyRepublic DNS servers are located at 103.241.63.22 or 101.100.188.22. If your computer is connecting to these, you are using the correct DNS servers.

If your computer is taking its DNS settings from your router and the router is connected to MyRepublic's DNS servers, that is OK too.

Checking if you are using a DNS proxy (Mac)

If you're using a Mac, open your System Preferences and select Network. 

Your DNS server information can be found next to the field "DNS Server".

Mac-DNS-settings.jpg

MyRepublic DNS servers are located at 103.241.63.22 or 101.100.188.22. If your computer is connecting to these, you are using the correct DNS servers.

Did this article answer your question?

If not, please contact our Customer Service Hotline at 6717 1680.
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