I’m moving house soon. Can I continue my fibre broadband plan at a new address?

Yes, you can continue your fibre broadband plan at a new location if your new address is fibre ready (Home Reached or Home Passed)

*Home Passed units will incur additional TP installation charge from NLT ($235.40/$481.50).

There will be a relocation charge of $58.This is intended to cover:

  • The cost of deactivating the fibre broadband service at your old address, including an on-site technician visit 
  • The cost of activating and installing the service at your new address, including an on-site technician visit

The $58 relocation charge will be waived if you recontract within 3 months of the relocation date.

Please note that NetLink Trust, as with new orders, can take 2 to 4 weeks to provision fibre broadband service to an address, we recommend arranging for the relocation 1 month in advance.

Kindly also double-check that your new service address is fibre ready -- regretfully we will not be able to suspend or extend your service contract if your new house is unable to support fibre broadband.

To begin your relocation request, go to your MyAccount > Manage My Plan > Submit Relocation Request to submit a request. Once submitted, our customer service staff will contact you within 5 working days to arrange for an appointment. Do note that your relocation request may be subject to MyRepublic's approval.

 

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If not, please contact our Customer Service Hotline at 6717 1680.
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Singapore 319579
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