How soon after signing up will my fibre broadband be installed?

This depends on a number of factors, such as the status of fibre rollout to your home or whether you have a pre-existing fibre broadband subscription with another ISP.

MyRepublic will take 3 working days to process your order and verify all your submitted documents before your order is confirmed.

Here is a list of the most common scenarios and estimated dates for installation*:

1. Home Reached (with NO pre-existing fibre susbscription)

You have a TP installed in your home and currently have no active fibre subscription with any ISP.

Estimated installation date after order is confirmed: Within 7 working days.

2. In-Service (with pre-existing fibre susbscription)

You have a TP installed in your home and currently have an active fibre subscription with another ISP.

Estimated installation date after order is confirmed: for 2nd port activation, insufficient capacity delay will take between 4 to 8 weeks to resolve. 

3. Home Passed

Netlink Trust has installed the Next Gen NBN infrastructure in your area but a TP has not been installed in your home yet.

MyRepublic will liaise with NetLink Trust to install a Termination Point in your home once the order is confirmed.

Estimated installation date after order is confirmed: Between 2 to 4 weeks.

4. Recontracting Customer

You are a current customer applying to recontract your fibre broadband subscription with MyRepublic (yay!).

Estimated installation date after order is confirmed: Within 7 working days if there are no issues activating the 2nd fibre line; between 4 to 8 weeks for for 2nd fibre top-up; within 2 weeks for FTO.

5. Not Covered

NetLink trust has yet to install the Next Gen NBN infrastructure in your area.

Unfortunately, we are unable to proceed with fibre broadband installations in such area until the infrastructure is in place.

*All estimated dates of installations assume that there are no exceptional complications to your fibre broadband installation.

 

Did this article answer your question?

If not, please contact our Customer Service Hotline at 6717 1680.
Residential Hotline 6717 1680
Business Hotline 6816 0088
Gamer Hotline 6815 1337
Sales Hotline 6816 0099
General/ Billing/ Gamer Hotline: Mon to Sun
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Technical Hotline: Mon to Sun
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Email Support - myservice@myrepublic.net
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Address
11 Lorong 3 Toa Payoh
#04-11/15, Jackson Square Block B
Singapore 319579
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