The first thing to check is how you're connecting to the internet:
Are you connecting via wireless connection (Wi-Fi), or are you using a direct cable connection to your router?
Internet speeds over a direct cable connection (a Cat 5e or Cat 6 ethernet/LAN cable) are generally much faster and reliable compared to wireless speeds.
There are many factors that could badly affect your wireless performance; these factors do not affect cable connections.
Check if your computer's network card supports speeds over 100Mbps i.e. if it supports Gigabit speeds
Your computer's network card is the technology that allows it to access the internet. Older cards may limit your speeds of all devices on the same network. Follow these steps to check if this is causing the bottleneck on your PC:
- Open Windows Task Manager (hotkey CTRL + SHIFT + ESC)
- Under "Networking" tab, you can view either the wired connection (Local Area Connection) and wireless connection.
- The maximum speed will be shown. This is the speed limit of the device.
- Example below: LAN CAT6 = 1Gbps. Wireless 'n' = 144Mbps.
You're also encouraged to try different computers for speedtests. Mobile devices (handphones, tablets) are not effective as most of them have a speed limit of 30Mbps.
If you’ve been running speedtest results over Wi-Fi and are getting unsatisfactory results, try a wired speedtest from the PC to the modem (Alcatel Lucent port 1).
If there is a big difference in your wireless and wired speedtest results, you could take some steps to improve your Wi-Fi throughout performance. You could, for example:
- Position your Wi-Fi router an central, elevated spot (like the top of a shelf in the living room) so walls or other obstacles do not block it’s signal. Your router should also avoid sources of electrical interference such as microwaves, cordless phones and TVs.
- Check that both your router as well as your computer’s wireless network adapter supports 802.11ac, the latest Wi-Fi technology. Even a single device in the home running on an older Wi-Fi technology standard, such as 802.11g, can cause your router to lower it’s maximum speed to 10Mbps.
- Update your router firmware. You can find the latest firmware on Asus official website here.
- Invest in a more powerful router. A higher-end router, such as the ASUS AC88U, not only offers greater Wi-Fi signal coverage and better speeds overall — they also come with dual band technology, allowing you to minimize any Wi-Fi signal interference by using the less occupied 5GHz frequency band.
- Disable all firewalls or anti-virus programs (at least temporarily while you do testing)
- Perform a fresh install of your web browser to get rid of any possible malicious software (malware) that might have gotten inside
- Try connecting with a different web browser if you’ve only been using one
- Remove any added equipment like homeplugs, bridges or switches
We recommend using the speedtest server at speedtest.myrepublic.com.sg.
For more details, please click here