We're sorry to hear that you are having issues using iMessage or FaceTime . Let's perform some quick troubleshooting to see if this fixes your issue.
Check your device settings
- Ensure that you’re connected to a cellular data or Wi-Fi network.
- If you're using an iPhone, you require SMS messaging to activate your phone number with iMessage and FaceTime. Depending on your carrier, you might be charged for this SMS.
- Go to Settings > General > Date & Time and make sure that your time zone is set correctly.
Turn off and restart iMessage and FaceTime
- Go to Settings > Messages and turn off iMessage.
- Go to Settings > FaceTime and turn off FaceTime.
- Restart your device.
- Turn iMessage and FaceTime back on.
It might take up to 24 hours to activate iMessage and FaceTime
If the issue continues after 24 hours, follow these steps:
- Ensure that your device has the latest version of iOS or iPadOS.
- If you're using an iPhone, contact your carrier to make sure that you can send and receive SMS messages.
- Make sure you can send and receive SMS. If a prompt appears stating "Your carrier may charge for SMS messages used to activate FaceTime and iMessage", tap "OK" to allow possible SMS charges.
Contact Apple Support.