If you are a new Home Voice customer, please check that you’ve verified your Home Voice number. This is a necessary security step to unlock all your MyRepublic Home Voice Value Added Services, including IDD calls.
To verify your number, log in to your MyAccount and click on the Home Voice button. You will immediately be prompted for verification.
Secondly, do check that you are dialing the correct local number. Even an extra zero makes a difference.
To make IDD calls, dial:
1550 + the country code of the destination you’re calling + the local number
Note: Other IDD shortcodes will not work
If the issue still persist, you can contact our technical support at +65 6717 1680 (press option 2 for broadband and 4 for technical support).