Every MyRepublic customer’s billing cycle starts and varies depending on their individual service installation date i.e. the date when your fibre broadband was started and your ONT was installed.
Your First Fibre Broadband Bill
Your first MyRepublic broadband bill dated the same day as your Service Installation and generated within 3 working days after. This first bill will contain:
- Any installation or set-up fees, if applicable
- Your first month's broadband subscription
This bill and your future MyRepublic subscription bills will come in the form of online invoices posted on MyAccount, MyRepublic’s customer portal. Your MyAccount login information should have been sent to you in an email within 3 days of your MyRepublic order getting processed.
For your first bill, your card payment method will be charged 7 days after your Service Installation.
Factoring in mail time, new paper GIRO applications may take 4-6 weeks for the bank to process and approve.
GIRO deductions take place on 7th, 14th , 21st and 28th of the month. Everyone will have a minimum of 7 days before the GIRO deduction takes place. For example, if your invoice is dated the 7th of the month, your deduction will take place on the 14th. If your invoice is dated the 8th, however, your deduction will take place on the 21st to allow you sufficient time allowance.
If the 7th, 14th, 21st and 28th falls on a weekend or public holiday, the deduction will take place on the next working day.
Your Regular Subscription Bills
Your monthly bill will repeat on the same day every month from the first invoice.
E.g. if your broadband was started on the 8th of February, your monthly bills will be dated the 8th of every month and generated on the 10th or 11th of the month.
As a rule, your payment method will be charged 7 working days after your invoice date (the date of the month you had your Service Installation). An email reminder will also be sent to you when your online bill is generated in MyAccount.