As a last resort, if we have been unable to contact you after multiple attempts and your bill payment has been overdue, your fibre service will be suspended.

To reactivate your service, you’re required to make the full payment immediately and a reactivation charge of $49.05 (each reactivation) will apply for consumer accounts. Your service will resume as soon as we are able to confirm the payment. 

Click here to refer to our different payment modes. 

In view of the Goods and Services Tax (GST) rate increase from 8% to 9%, there will be slight adjustment in the stated prices if your charge(s) is/ are incurred from 1 January 2024. 


For payment arrangements, you can chat with us online:


Or, you can submit your query to us here and we
will get back to you within 3 working days


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