There might be an error with your billing information on record. If you are receiving multiple failed payment notices, please re-enter your billing information or change your payment method to another credit or debit card in MyAccount.
If you require assistance on your bills, please submit a Support Ticket here!
For Fibre Broadband customer, to change/update your payment method for credit/debit cards, login to MyAccount.
Under the section “Payment Information”, you can click on the "Edit" button to enter your new card payment details here.
For Mobile customer, to change/update your payment method for credit/debit cards, login to MyAccount or Mobile App.
MyAccount: Under the section "Payment Settings”, you can click on the "Edit Card" button to enter your new card payment details here.
Mobile App: Under "Your Account" , select "Manage Payment Card ****" to proceed with the change.
If you wish to update your payment method to GIRO, please download our GIRO application form here and submit the physical copy to us.
Details on supported payment options (credit, debit and GIRO) can be found here!