How to Power Cycle Your ONT and Router?
If you're facing networking issues, we recommend power cycling both the modem and router. Power down the devices for at least 3 minutes before restarting the devices.
1. Locate the main switch for your ONT and Router
2. Switch it off for at least 3 minutes before turning it on again
What is Power Cycling and how does it help?
Power cycling is the act of turning off electrical equipment via the main switch or socket and then turning it back on again.
Electrical devices work on software and hardware and may be overloaded with information or even overheat which affects performance. By removing power to the device, it refreshes the built-in RAM (internal memory) and allows the device to function almost like a new device.