If your fibre broadband comes with a premium or gift (phone, laptop etc.), you will receive instructions on where to collect them via redemption email after you have cleared your first bill (sent 1-2 week after payment of bill).
All premiums will be distributed by Oro Redemption Centre unless stated otherwise.
Please bring along your electronic direct mailer (eDM) and the account holder's NRIC for all collections. If you are authorizing someone to collect on your behalf, please fill in the authorization form and the authorized personnel must bring along the eDM, account holder's photocopied NRIC, authorised personnel's original IC and the authorization form duly signed by account holder.
ORO Redemption Centre - Closed until further notice as part of circuit breaker measures.
**Self-collection is unavailable. For eligible customers that have received the redemption eDMs, click here for delivery registration.
2 Leng Kee Road, #05-11 Thye Hong Centre, 159086
Operating hours:
Mon-Fri: 10 AM to 6 PM
Sat: 10 AM to 3 PM
Closed on Sun and Public Holidays*
Sony Care Store - 313@ Somerset is closed until further notice as part of circuit breaker measures.
**Note for PlayStation 4 bundle redemption: For eligible customers that have received the redemption eDMs, click here for delivery registration
Venue: 313@somerset, 313 Orchard Road #02-28, Singapore 238895
Operating hours: Daily: 1100Hrs - 2000hrs
Customer Information Centre hotline: (+65) 6544 8600 (temporarily closed till further notice)
You can contact them on Live Chat or via Contact Form here