If your fibre broadband comes with a premium or gift (phone, laptop etc.), you will receive instructions on where to collect them via redemption email after you have cleared your first bill (sent 1-2 week after payment of bill).
All premiums will be distributed by Oro Redemption Centre unless stated otherwise.
Please bring along your electronic direct mailer (eDM) and the account holder's NRIC for all collections. If you are authorizing someone to collect on your behalf, please fill in the authorization form and the authorized personnel must bring along the eDM, account holder's photocopied NRIC, authorised personnel's original IC and the authorization form duly signed by account holder.
ORO Redemption Centre
Address
1 Rochor Canal Road #04-13
Sim Lim Square S188504
Operating Hours
Mon-Fri: 10.00am - 6.00pm
Sat: 10.00am - 3.00pm
Closed on Sun and Public Holidays
Contact Info
Phone: 8782 9380
Email: customerservice@oro.com.sg