I ordered a premium/gift along with my fibre broadband plan. Where can I redeem/collect it?

If your fibre broadband comes with a premium or gift (phone, laptop etc.), you will receive instructions on where to collect them via redemption email after you have cleared your first bill (sent 1-2 week after payment of bill).

All premiums will be distributed by Oro Redemption Centre unless stated otherwise.

Please bring along your electronic direct mailer (eDM) and the account holder's NRIC for all collections. If you are authorizing someone to collect on your behalf, please fill in the authorization form and the authorized personnel must bring along the eDM, account holder's photocopied NRIC, authorised personnel's original IC and the authorization form duly signed by account holder.  

ORO Redemption Centre 

  • For delivery registration, click here
  • For booking appointments for walk-in redemption, click here

1 Rochor Canal Road #04-13
Sim Lim Square S188504

Operating Hours
Mon-Fri: 10.00am - 6.00pm
Sat: 10.00am - 3.00pm
Closed on Sun and Public Holidays

Contact Info
Phone: 8782 9380
Email: customerservice@oro.com.sg


Chat with our live agents for further assistance


Or, you can submit your query to us here and we
will get back to you within 3 working days


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