This depends on a number of factors, such as the status of fibre rollout to your home or whether you have a pre-existing fibre broadband subscription with another ISP.
MyRepublic will take 3 working days to process your order and verify all your submitted documents before your order is confirmed.
Here is a list of the most common scenarios and estimated dates for installation*:
1. Home Reached (with NO pre-existing fibre subscription)
You have a TP installed in your home and currently, have no active fibre subscription with any ISP.
Estimated installation date after the order is confirmed: Within 7 working days.
2. In-Service (with pre-existing fibre subscription)
You have a TP installed in your home and currently, have an active fibre subscription with another ISP.
Estimated installation date after the order is confirmed: For 2nd port activation, it's within 7 working days if there are no issues. If there is a delay it will take between 4 to 8 weeks to resolve.
3. Home Passed
Netlink Trust has installed the Next Gen NBN infrastructure in your area but a TP has not been installed in your home yet.
MyRepublic will liaise with NetLink Trust to install a Termination Point in your home once the order is confirmed.
Estimated installation date after the order is confirmed: Between 2 to 4 weeks.
4. Recontracting Customer
You are a current customer applying to recontract your fibre broadband subscription with MyRepublic (yay!).
5. Not Covered
NetLink trust has yet to install the Next Gen NBN infrastructure in your area.
Unfortunately, we are unable to proceed with fibre broadband installations in such area until the infrastructure is in place.
*All estimated dates of installations assume that there are no exceptional complications to your fibre broadband installation.
Chat with our live agents for further assistance
Or, you can submit your query to us here and we
will get back to you within 3 working days