I need to reschedule my installation appointment. Is there any penalty?

It depends when you request to reschedule your appointment.

If you wish to reschedule your service installation (which involves the installation of the ONT), there is no penalty if your request is made more than 24 hours before the scheduled time. A $21.60 missed appointment charge will be imposed if you reschedule your appointment within 24 hours before the scheduled time.

If you wish to reschedule your Termination Point (TP) installation appointment with NetLink Trust (NLT) - who manages all TP-related installations and activation, it will be subjected to NLT's approval.

In view of the Goods and Services Tax (GST) rate increase from 7% to 8%, there will be slight adjustment in the stated prices if your charge(s) is/ are incurred from 1 January 2023. 


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