I need to reschedule my installation appointment. Is there any penalty?

It depends on when you request to reschedule your appointment.

If you wish to reschedule your service installation (which involves the installation of the ONT), there is no penalty if your request is made more than 24 hours before the scheduled time. If you are looking to reschedule your installation appointment (and you are more than 24 hours in advance),  you can do so in the MyRepublic App.

A $21.80 missed appointment charge will be imposed if you reschedule your appointment within 24 hours before the scheduled time.

If you wish to reschedule your Termination Point (TP) installation appointment with NetLink Trust (NLT) - which manages all TP-related installations and activation, it will be subjected to NLT's approval.

Given the Goods and Services Tax (GST) rate increase from 8% to 9%, there will be a slight adjustment in the stated prices if your charge(s) is/ are incurred from 1 January 2024. 

 

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