I wish to cancel my order but I’ve not had my service installation yet. Is there any penalty?

At the Point of cancellation you have... Total Cost of Cancellation
Not made an installation appointment yet $48.15 for MyRepublic administrative and order processing

Made an appointment with MyRepublic to install the service

$56.71 + $160.50 if service address is a high-rise building
$56.71 + $288.90 if service address is a landed property
These additional costs are based on the incurred NetLink Trust (NLT) costs of activating a new fibre connection.

Made an appointment with MyRepublic to install the service and also made an appointment with NetLink Trust (NLT) for work related to your fibre Termination Point (TP)

$56.71 + $160.50 if service address is a high-rise building
$56.71 + $288.90 if service address is a landed property
These additional costs are based on the incurred NetLink Trust (NLT) costs for fixing up a TP.

Service successfully installed

$48.15 if you signed up on the "No Contract" offer and you cancel within the first 3 months.
Otherwise, it will be the sum of your contract's subscription fees i.e. 24 x your plan's monthly subscription.

 

Chat with our live agents for further assistance

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Or, you can submit your query to us here and we
will get back to you within 3 working days

 

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