If you do not require your broadband service and would like to terminate your subscription, you may
- Request for termination via email: firstname.lastname@example.org OR
- Contact our customer care hotline for assistance
There is a minimum processing period of 5 working days for all requests.
Do take note that if there's an existing contract, you will be charged an early termination fee.
The fee is calculated by: (the remaining months in-contract) x (your subscription rate) +(promotion-specific cancellation charges).
Other fees may also apply, such as collection of ONT/equipment.