If you do not require your broadband service and would like to terminate your subscription, the main subscriber needs to let us know at least 7 days in advance (or a maximum of 30 days in advance) and provide us with the following details:
- Exact date that you wish to terminate your service
- Subscriber's full name, NRIC/ FIN number and service address
- Preferred ONT collection date & timing
- Reason for termination
We regret to inform that if the details stated above are not given, we will not be able to process your request.
There will be strictly no withdrawal of the termination request once it is being processed. All services used together with the fibre broadband service such as home voice will also be terminated once your fibre broadband service is terminated.
You may submit a request to us or speak to one of our live chat agents via the link at the bottom of this article.
Home Voice Number Porting
If you intend to port the current home voice number to other service providers, your service needs to remain active. You may send us a request to terminate your fibre broadband and home voice once the number is successfully ported over.
Please note that there may be a $49.45 termination of number port service charge if you wish to terminate your port-in number with MyRepublic.
Return of Equipment
These are the equipment that are required to be returned:-
1. Alcatel Lucent/ Nokia modem
2. Patch Cord
3. Power cable
4. LAN cable
If you had purchased any router with MyRepublic, it's yours to keep.
Charges
| Description (where applicable) | Charge (w/ GST) |
| Damaged/ lost of Fibre Patch Cord | $10.10 |
| Damaged/ lost of LAN Cable | $10.10 |
| Damaged/ lost of Adapter | $10.10 |
| Damaged/ lost of ONT/ Modem | $151.41 |
| Missed your 1st Appt and need another appointment | $21.60* |
| Unavailable for appointment or Reschedule within 24hours of the scheduled appointment date & time | $21.60 |
In view of the Goods and Services Tax (GST) rate increase from 7% to 8%, there will be slight adjustment in the stated prices if your charge(s) is/ are incurred from 1 January 2023.
Alternatively, you may return the equipment to the following outlets:
1) Hillion Mall (wef 1 Jan 2021)
Address: 17 Petir Road, Hillion Mall #B1-63, Singapore 678278
Operating hours: Open daily from 11am - 9pm
2) Bedok Mall (wef 18 Oct 2021)
Address: 311 New Upper Changi Road, #B1-31A, Bedok Mall, Singapore 467360
Operating hours: Open daily from 11am - 9pm
3) Sembawang Shopping Centre (wef 18 Oct 2021)
Address: 604 Sembawang Road, #B1-18, Sembawang Shopping Centre, Singapore 758459
Operating hours: Open daily from 11am - 9pm
4) Seletar Mall (wef 31 May 2022)
Address: 33 Sengkang West Ave, #02-31, The Seletar Mall, Singapore 797653
Operating hours: Open daily from 11am - 9pm
5) Nex Shopping Mall (wef 26 Dec 2022)
Address: 23 Serangoon Central , #04-62, Nex Shopping Mall, Singapore 5506083
Operating hours: Open daily from 11am - 9pm
6) Jurong Point (wef 25 May 2023)
Address: 63 Jurong West Central 3, JP2 #B1-34, Jurong Point, Singapore 468331
Operating hours: Open daily from 11am - 9pm
Final Bill
- If you cancel your service within your contract period, you will need to pay monthly subscription x remaining months of your contract
- If you're off contract, we will charge your monthly subscription in full until the end of billing cycle
- If you're on a no-contract plan - we will charge your monthly subscription in full until the end of billing cycle
- A final bill may be sent after the termination of service to reflect any unbilled or delayed charges (ex: Local and International calls, Lost of Equipment, etc.)
To submit a termination request, talk to one of our live chat agents now:
Or, you can submit your query to us here and we
will get back to you within 3 working days