I’m moving house soon. Can I continue my fibre broadband plan at a new address?

Yes, you can continue your fibre broadband plan at a new location if your new address is fibre ready (Home Reached or Home Passed). To check if your new address is fibre ready, click here. Please note that we will not be able to suspend or extend your service contract if your new house is unable to support fibre broadband.

Also, ensure that you have cleared all your outstanding amount before submitting the request to us! 

How to Submit a Relocation Request?

To begin your relocation request, go to your MyAccount > Manage My Plan > Submit Relocation to submit a request.

You will need to fill in a preferred date/ time for your relocation appointment. Once our team has processed your request and the appointment date is confirmed, you will receive an SMS notification from us within 10 working days. 

Do note that your relocation request may be subject to MyRepublic's approval.

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Relevant Charges

If your Termination Point (TP) - Home Passed, is not installed in your new service address yet, an additional TP installation charge from NLT ($160.50 High-Residential Premises / $288.90 Landed Residential Premises) will be applicable.

A NetLink Trust service activation fee of $56.71 and a relocation charge of $58* will also be applicable where it is intended to cover:

  • The cost of deactivating the fibre broadband service at your old address, including an on-site technician visit 
  • The cost of activating and installing the service at your new address, including an on-site technician visit

*The $58 relocation charge can be waived if you have successfully recontracted to a 24-month contract within +/- 3 months of the relocation date

Appointment Related 

Please note that NetLink Trust may take around 2 to 4 weeks to provision a new fibre broadband service in an address, we recommend you to arrange your relocation appointment earlier.

Chat with our live agents for further assistance

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Or, you can submit your query to us here and we
will get back to you within 3 working days

 

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