Yes, you can continue your fibre broadband plan at a new location if your new address is fibre ready (Home Reached or Home Passed).
If your Termination Point (TP) - Home Passed, is not installed in your new service address yet, an additional TP installation charge from NLT ($160.50 High-Residential Premises / $288.90 Landed Residential Premises) will be applicable.
A NetLink Trust service activation fee of $56.71 and a relocation charge of $58* will also be applicable where it is intended to cover:
- The cost of deactivating the fibre broadband service at your old address, including an on-site technician visit
- The cost of activating and installing the service at your new address, including an on-site technician visit
*The $58 relocation charge can be waived if you have successfully recontracted with us within 3 months of the relocation date
Please note that NetLink Trust, as with new orders, can take 2 to 4 weeks to provision fibre broadband service to an address, we recommend arranging for the relocation 1 month in advance.
Kindly also double-check that your new service address is fibre ready -- regretfully we will not be able to suspend or extend your service contract if your new house is unable to support fibre broadband.
Do also ensure that you have cleared all your outstanding amount before submitting the request to us!
To begin your relocation request, go to your MyAccount > Manage My Plan > Submit Relocation Request to submit a request. Once submitted, our customer service staff will contact you within 5 working days to arrange for an appointment. Do note that your relocation request may be subject to MyRepublic's approval.