Hi, How Can We Help You?
Everything you need to know about our Mobile Services
Get Started
- I am prompted to perform an additional Face Verification using Singpass during my order sign-up and/or SIM activation. Why is this needed?
- Does MyRepublic support Multi SIM card?
- [For Selected Customers] Updating SIM Card Network Settings for Plan Upgrade / Network Migration
- Where can I sign up for MyRepublic mobile services?
- Can I choose my preferred mobile number when I am getting a new mobile service?
- Mobile Service Excess Charges
- See all 9 articles
Application Requirements, Documents and Payment
All About Mobile Number Porting
- What is Mobile Number Porting (MNP)?
- Your checklist before porting your mobile number to MyRepublic
- How do I request for number porting during sign-up?
- I am an existing MyRepublic subscriber, can I port-in my number from another telco?
- If I select port-in upon check-out, can I still use my SIM from my old telco with my old number until port-in is completed?
- What charges do I incur when I request a port-in?
- See all 10 articles
Mobile Plans / Promotions / FAQs
Roaming
- Mobile Roaming and Data Booster Add-Ons
- IDD Calls to Country Codes +2xx - To use MyRepublic IDD1550
- Roam Like Home Emerging Asia Add-On Changes Update (31 Mar 2020)
- Mobile Roaming, IDD and International SMS Services
- MyRepublic Supported Roaming Partners
- I can't call, SMS or use any data overseas, can you help me?
- See all 7 articles
Delivery & Amendment
Value Added Services
Technical Matters
- How to conserve Mobile Data?
- Mobile Troubleshooting: SIM Error and No Mobile Network
- Mobile 4G Network Speed
- Troubleshooting for 4G connectivity on Mobile (Android & iOS)
- Mobile Troubleshooting: Not able to use a specific service (call/ SMS/ data)
- Mobile Troubleshooting: No Network Coverage
- See all 25 articles
Everything you need to know about our 5G Mobile Services
5G Getting Started
- What is the difference between MyRepublic 5G and 4G?
- Which network is MyRepublic 5G service using?
- Is MyRepublic 5G available for everyone?
- What are the requirements to sign up/ enjoy a 5G mobile plan ?
- How can i sign up for 5G mobile plan?
- I am an existing customer, how can I upgrade to 5G?
- See all 15 articles
5G Billing & Payments
5G Manage Account
5G Network & Tech Support
- Mobile Troubleshooting: Unable to turn on or sign in the iMessage or FaceTime
- What is Ultra-clear HD voice?
- How do i set up my APN setting for 5G?
- What happens to my network when I'm in an area that is not within 5G coverage?
- Where can I enjoy MyRepublic 's 5G service?
- How do I enable 5G on my Android phone?
- See all 8 articles
Everything you need to know about our Broadband Services
About Fibre Broadband
- MyRepublic Broadband Pte Ltd - A newly incorporated company
- What is the Singapore Next Generation Nationwide Broadband Network?
- How fast is 1Gbps fibre broadband?
- MyRepublic Fibre Broadband Typical Speed Information
- What do I need to have in order to enjoy fibre broadband at home?
- How is Fibre Broadband Better than Cable or DSL?
- See all 11 articles
Application, Installation & Relocation
- Understanding TFCC and Managing Delays Related To Your Order
- Can I temporarily suspend my consumer fibre broadband service?
- Installing a 2nd Termination Point (TP)
- What are the requirements to sign up fibre broadband with MyRepublic?
- List of MyRepublic Residential Fibre Broadband/ Home Voice One-Time Charges
- How soon after signing up will my fibre broadband be installed?
- See all 15 articles
Fibre Plans / Promotions / FAQs
Premium Gift Redemption
Technical Support
- ASUS RT AX3000 Troubleshooting: WiFi Connected with No Internet Access
- Can I shift my existing termination point (TP) from my living room to bedroom?
- My termination point (TP) is damaged, what should I do?
- How to hard reset my ASUS router?
- My router is disabled/ destructed by VPNFilter Malware, what should I do?
- MyRepublic Wi-Fi Halo: Basic Troubleshooting (FAQ)
- See all 22 articles
Modem (ONT) & Router
- What Is A Router And the Different Technical Specifications
- Can You Provide Technical Support For A Router I Didn’t Get From MyRepublic?
- Can I purchase an additional router from MyRepublic?
- Can I Use My Own Router With MyRepublic?
- MyRepublic Wi-Fi Hub/Halo: Complete User Manual, Troubleshooting Guide & Latest Firmware
- MyRepublic Wi-Fi Hub & Halo Warranty And Technical Specifications
MyRepublic Routers: Wi-Fi Hub AC1600
MyRepublic Routers: Wi-Fi Halo AC2200
MyRepublic Routers: Google Nest Wifi
MyRepublic Routers: TP Link
MyRepublic Routers: ASUS
- ASUS TUF Gaming AX4200 Technical Router Specifications
- ASUS TUF Gaming AX3000 Router Technical Specifications
- ASUS RT-AX3000 Router Technical Specifications
- ASUS RT-AC85MR Router Technical Specifications
- ASUS ROG Rapture GT-AX11000 Gaming Router Technical Specifications
- ASUS Routers Warranty and Technical Specifications
Static IP
F-Secure
- What is F-Secure and why should I use it?
- What are the F-Secure features available ?
- How much does F-Secure cost?
- Where should I go to get technical help for F-Secure?
- If I want to switch to F-Secure but I am still subscribed to Norton Internet Security, can I cancel Norton and still get 3 free months from F-Secure?
- I am currently a Norton Internet Security subscriber, can I still renew my contract through MyRepublic?
Other Value-Added Services
Application, Installation & Relocation
- Understanding Your Prorated Billing for the Hyper Speed 10Gbps Upgrade
- What happens to our subscription /contract at the end of the trial?
- Will there be an installation performed at my home?
- What will happen to my existing fibre line for Dual Ultra/Dual GAMER plans?
- Can I take up a 10Gbps plan without a 10Gbps router?
- Will my Home Voice number or Static IP address change if I upgrade to 10Gbps?
- See all 19 articles
Home phone information and troubleshooting tips
About Home Voice
- What’s MyRepublic Home Voice? What’s a digital voice service?
- How do I check my Home Voice usage for the current month?
- Can I call premium rated services with my home line service i.e. numbers with a 1900 prefix?
- Can I choose or purchase a Home Voice number that I like?
- Can I use multiple telephones?
Application & Value Added Services (VAS)
IDD
Number Porting
Technical Support
Billing enquiry, payment modes, forms, service account details, MyAccount Features and Mobile App features
Security & Protections
Payment & Billing
- How can I pay my bill?
- Why is my fibre bill higher than the previous month?
- Why is my mobile bill higher than the previous month?
- My mobile service has been suspended due to late payments. What should I do?
- My fibre broadband has been suspended due to late payments. What should I do?
- Updating of Credit/ Debit card details
- See all 12 articles